Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - JCB - Unionpay - PayPal(After choose a bank account", you can pay directly to our paypal account(email@example.com)) - Direct to our bank account
Dollstown provides layaway plan in order to advance receiving date of your doll. This plan applies to all our merchants but needs to exceed at least 20% of total payments. Once the initial payment is received, the casting will begin, therefore, shortening the production cycle.
It is possible to choose between "3~6 months Installments LAYAWAY" and "Deposit LAYAWAY".
1. 3~6 months Installments LAYAWAY : The layaway plan can be set up to maximum of 6 months and equal payments. The initial 20% payment is due at the completion of your order.
2. Deposit LAYAWAY : It is possible to pay 25% for deposit, and You can pay the rest payment when we are ready to ship. When we are ready to ship, we will send email to you. The casting work of special skincolor is taked long time more than basic skin color. For the order for special skincolor excluding basic skincolor(pale, fresh, oriental), if possible use the deposit LAYAWAY.
* Payments can be made by using ‘PayPal’ service. After making your order on the website, pay the first installment by using PayPal account, then we will be receiving the order. Finally, the order information will be sent to your email account. * A layaway order cannot be cancelled after making the 1st payment. In the case of unfortunate circumstances beyond our control (death, disappearance, etc.), Dollstown will issue a refund “less a 25% restocking fee.” The casting begins after the first payment. Simply cancelling the order is not possible, so please place your order carefully.
LAYAWAY ORDER PROCESS
1. Fill out the order form on our website, and choose the bank account when you make the order. 2. Pay directly the installments by using PayPal. 3. After receiving the order, the doll will be in production. 4. There will be no separate bill for the order. Please submit the payments according your schedule. If an agreed amount is not received or received late, we will be contacting you. 5. Once the last payment is received, we will be preparing the shipment. * Please check if the e-mail matches with PayPal account once more. Confirm the installments by logging into PayPal website. PayPal will provide email receipt.
PAYPAL’S LAYAWAYS PLAN
All records (order number, name of product, price, shipping fee, quantity, etc.) will be kept. On the payment title, please write your order number and check if all the informations are written correctly, then make your payment via PayPal.
Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
Delivery Time : 7 - 14 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
General IN STOCK products takes 7~14 days for shipping. For Out-of-stock products, the production time of basic skincolor(Pale, Fresh, Oriental-skin)
is about 60~90 days. This process may take longer than the expected fabricaion time listed above. The production time of special skincolor(CopperOriental, LightGrey, ModernGrey, DarkGrey, PaleTan, ElfGreen, AvatarBlue)
is about 60~180 days, and This process may take longer than the expected fabricaion time listed above. If possible, use the deposit LAYAWAY for the order for special skincolor
. Free shipping for ordering $2,000 over.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
1. Address for returns and exchanges: - 910-305 ho, Sanduro 128, Ilsandong-gu, Goyang-si, Gyeonggi-do  Rep. of KOREA
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
** Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. (2) A customer service representative will be in contact to assist you by email or phone. (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn. *Please include all contents of the original package and free gifts (if applicable) in your return packaging. * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
– Products improperly packed by customer. – Products with serial number that does not match the serial number on invoice. – Any dents, scratches, defacement or abuse of base casting. – Torn or punctured tape seals. – Discontinued or end-of-life products can only be returned for repair. No refunds or exchanges available.
** Standards of defectiveness in reproduced dolls:
* A reproduction is defective if there is are air bubbles visible to the naked eye. * A reproduction is defective there is are impurities visible to the naked eye. * A reproduction is defective if the monomer and curing agent of the ultra-low viscosity polyurethane resin are not mixed properly and cause a marbling effect on the doll’s surface. * A reproduction is detective if the doll’s urethane surface is excessively or unevenly shiny, has subtle scratches, and appears transluscent, and if such irregularities cannot be removed through the aesthe process. * A reproduction is detective if its surface is sticky due to the premature injection of the monomer.
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 1days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.” The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
COMPANY : DollsTown CEO : Jonghak An TEL: 010-9192-2213 BUSINESS LICENSE :  PERSONALINFORMATION MANAGER :Jonghak An E-MAIL : firstname.lastname@example.org ADDRESS : 910-305 ho, Sanduro 128, Ilsandong-gu, Goyang-si, Gyeonggi-do, 10406 Rep. of KOREA Contact for more information.
MON - FRI AM 10:00 - PM 6:00
SAT, SUN, HOLIDAY OFF