User Guide

Regarding the Stock

You can put the dolls into your cart. and the doll will keep in your cart for one day.
And other customers can buy the dolls in your cart even though the dolls is in your cart.
So if you want to buy surely the dolls, You have to checkout.

And when you put the doll in your cart, some doll can be separated between Ordering and Preordering.
If you can choose the Skincolor in stock(not preorder), it is available to ship in 1~2 weeks.
But if you can't choose the Skincolor in stock(out of stock), and if you choose the Skincolor in reproducing process(preorder-Skincolor), it is available to ship in 1~2 month. 

 

Shipping Info

Dollstown uses EMS for doll shipping, and uses Airmail for hand parts or tools 
Shipping charges are determined entirely by EMS(Express Mail Service) and Airmail.
You can calculate the shipping cost in the page of your cart after you put the dolls in your cart.
And Shiping cost is free for orders over US$1,000.

 

Delivery Info

You can order the products in preorder.
We will ship the products for the preorder in 1~2 months.
We will effort to ship the products in 1~2 month. But if the casting is delayed, the shipping will be taked more one month.

 

Regarding matching skin color

The skin-tone is different everytime when it is casting.
The meterial ratio of Resin company is different to the season, and the color is changed in length of time after it was mixed in resin..
The casting center is trying to match the skintone always.. But it is not perfect everytimes..
So if you want to buy the whole doll(head and body), Please make the order for head and body at once.

 

Regarding makeup and sanding

We don't receive the order for makeup and sanding.
You have to do this yourself, or find other company or Artist to do this work.
You can send the dolls to other company or Artist for this work.

 

Mileage Info

In general, 1% of your purchase price in Dollstown website is added to your total membership mileage points(1 point = $1).
You can use your point like cash at the Dollstown website.
If you wish to use your points toward your purchase, check "Points to use" in CART or CHECKOUT page.

 

Payment Info

You can pay through Paypal and credit card at the Dollstown Website.
If you want to pay through credt card, you have to click "Don't have a PayPal account?" in the last page of payment for credit card.
And if you want to pay through the Bank Transfer, It is available too.
If you want to pay through the Bank Transfer, Please leave us a comment about it("3.Shipping Options" page in CHECKOUT) or send email to us(dollstown@naver.com).
And make the order(click "SUBMIT MY ORDER" in "4. Billing Option" page in CHECKOUT, but not pay).
We will check your order after your payment. 

When you pay through the bank transfer, you have to write this down.

*SWIFT CODE (number) : CZNBKRSE
*Account number : 812-24-0388-051
*Branch name of Bank : KookMin Bank
*Bank Address : #9-1 Namdaemunro 2-ga, Jung-gu, Seoul, South Korea, Postal code 100-703
*Receiver's name : Jong-Hak An
*Receiver's Phone number : 010-9192-2213

*It will be required 2~3 days to confirm your payment 

 

Regarding Layaway

You can pay by Layaway for two or three month.
For layaway, you have to put 30% as the deposit in the first payment.
If you wish to pay by Layaway,  Please leave us a comment about it("3.Shipping Options" page in CHECKOUT) or send email to us(dollstown@naver.com).
And make the order(click "SUBMIT MY ORDER" in "4. Billing Option" page in CHECKOUT, but not pay).
And pay the deposit 30% of the total payment to the Dollstown paypal account(dollstown@naver.com)
We will send email to you when you paid, and we will change your order to "Processed".
and everytime you pay layaway, we will send email to you about the rest payment. 

 

Regarding Special Order

If you wish to make a special order, send email -- dollstown@naver.com

 

Regarding Q&A

This shopping cart system have not a board for Q&A.
So if you have any question, Please send email to us -- dollstown@naver.com

 

Find Information about Doll

Skin Color Compare
http://www.flickr.com/photos/dollstowngallery/7802337242/in/set-72157631112988050
http://www.flickr.com/photos/dollstowngallery/7802337396/in/set-72157631112988050
*** It is available to see the skin color on Dollshe craft site --- http://dollshecraft.com/skin-color/

Connecting String
http://www.flickr.com/photos/dollstowngallery/7802337078/in/set-72157631112988050

Connecting Head to Body
http://www.flickr.com/photos/dollstowngallery/7802336776/in/set-72157631112988050
http://www.flickr.com/photos/dollstowngallery/7802336568/in/set-72157631112988050

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